Program Cancellation Policy-PEST Consultants
TRAINING PROGRAM BOOKING, CANCELLATION and NO SHOW POLICY
To secure a confirmed booking within one of our training programs full
payment is required prior to candidate acceptance. The payment secures the candidates position
on the program and includes all advertised text, training materials and
assessment fees.
The Program Fee does not infer that the candidate will gain automatic qualifications, as qualifications are only granted to candidates who successfully complete all elements of the program.
If Candidates are deemed Not Yet Competent at the completion of a
Training Program a Service Fee may be negotiated with the candidate to cover
any additional training/coaching that may be required plus a fee for a
subsequent Workplace Practical Assessment.
This is agreed with the candidate on a case-by-case basis.
If a late change becomes unavoidable we are always prepared to
negotiate a reasonable outcome in consideration of the individual circumstances.
Industry Training Programs:
In the event that air travel and accommodation have been pre-booked the client will be charged the full rate as charged by the service provider – venue, airfares and accommodation as detailed on their invoice.
In the case of unforeseeable circumstances resulting in the program being cancelled by us, a full refund of monies paid will apply.
REASONS FOR POLICY
While we always regret the necessity to impose charges upon candidates
who do not attend the booked program, we have found it necessary to make these
charges in the certain circumstances set out above in the hope that it will
encourage candidates to commit to the planned program and to assist us in meeting
the financial commitments involved in planning and conducting training
programs.
In the case of one-on-one and client specific programs the
trainer/assessor still needs to be paid and a suitable cancellation time must
be expected in order for the trainer/assessor to accept an alternative contract
where a cancellation has occurred.
We set our program rates at base levels without building in a provisional cost of "no-show" candidates.
We trust that you will understand the basis of our policy and to keep us informed of your plans in order to avoid any unnecessary charges.
Thanking you for your support.